“It’s clear that, even in a tightening and increasingly complex market, Netsmart is continuing to lead the behavioral health industry by providing a technology platform that is a vital part of their users’ workflow, patient coordination and critical digital capabilities to the successful providers in the value-based care environment.” “Year after year, we see users within the industry recognize Netsmart as the top-rated technology provider in the mental health and behavioral health industry,” said Doug Brown, president and CEO of Black Book Market Research. Netsmart was also recognized in March by Black Book as the #1 post-acute technology solutions vendor for the seventh consecutive year by EHR client-users serving skilled nursing facilities, short and long-term rehabilitation centers, hospital-based subacute units, home health agencies and hospice organizations. The data is then reviewed by an internal and external audit process to ensure the authenticity of the study. The Black Book survey polls customer satisfaction based on 18 client experience-based key performance indicators. The top performing EHR award included findings based on responses covering order management, charting, electronic prescribing and patient portal.īlack Book is a full-service healthcare-centric market research company, conducting qualitative and quantitative surveys of client-user healthcare and technology services. The Black Book Market Research survey included responses from 2,420 mental and behavioral health clinicians and professionals, including more than 1,600 psychologists, social workers, counselors and mental health specialists. The industry-leading healthcare technology provider was awarded for the highest client satisfaction in the category of behavioral health electronic health record (EHR). "As data sharing grows and challenges in connectivity are tackled, resolving patient record matching issues has become more urgent and complex," said Doug Brown, managing partner of Black Book Research.Vince PARK, Kan., Netsmart announced it has earned the fifth consecutive top performing technology solutions and services award by the annual client-user experience polling of mental and behavioral health providers in the 2021 Black Book™ survey. This process included improvements related to data validity checking, normalization and cleansing. Hospitals with EMPI support tools in place since 2016 reported correct patient identification with outside shared records at a match rate of 85 percent.įor hospitals with 150-plus beds, the average time for an EMPI cleanup was more than five months. Survey respondents whose organizations used EMPIs noted that, prior to deploying the patient identification tool, an average of 18 percent of an organization's medical records tended to be duplicates. The average cost of repeated medical care due to inaccurate patient identification with a duplicate record, for example, is roughly $1,950 per inpatient stay and more than $800 per emergency department visit, according to Black Book Research. ![]() Survey respondents attributed roughly 33 percent of denied claims to inaccurate patient identification, costing the average hospital $1.5 million in 2017. Duplicate and fragmented medical records often lead to inaccurate patient identification, which ties into a host of patient safety and reimbursement issues, according to the survey respondents. Hospitals without comprehensive enterprise master patient indexes face significant financial burdens from inaccurately identifying patients, according to a Black Book Research report.įor the report, Black Book Research surveyed 1,392 health technology managers about challenges and successes in their respective organizations' patient identification processes. 50 community hospital cfos to know | 2022.83 community hospital ceros to know | 2022.250 healthcare revenue cycle management companies to know | 2022.50 chief digital officer innovators to know | 2022.75 black healthcare leaders to know| 2022.150 top places to work in healthcare | 2022.Past Issues - Becker's Clinical Leadership & Infection Control. ![]() Current Issue - Becker's Clinical Leadership & Infection Control.Becker's Cardiology + Heart Surgery Podcast.Becker's Ambulatory Surgery Centers Podcast. ![]() Becker’s Digital Health + Health IT Podcast.Women's + Diversity Leadership Virtual Forum.Patient Experience + Marketing Virtual Forum.Becker's Health IT + Digital Health + RCM.Clinical Leadership & Infection Control.
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